IDB PRO
Legal

Privacy Policy

Plain English, no tracking. This page explains what we collect when you use idbpro.com, why, and what you can ask us to do with it.

Effective 9 November 2026

The short version

  • We only collect what you type into our contact form, and we use it to reply to you.
  • We don't run analytics, advertising or tracking of any kind, and our site sets no cookies of its own.
  • We never sell your information or share it for advertising.
  • You can ask us to see, correct or delete your information at any time.

1. Who we are

idbpro.com is run by IDB Pro LLC ("IDB Pro", "we", "us"). We are responsible for the personal information described in this policy. You can reach us about anything on this page using the details in section 13.

This policy covers the idbpro.com website. If you become a client, the agreement for your project may include further terms about data we handle on your behalf.

2. Information we collect

Information you give us

When you use our contact form, we receive:

  • your name and email address;
  • your company name and phone number, if you choose to give them;
  • the area you're interested in, your subject line and your message.

Please don't include sensitive information, such as passwords or health or financial details, in your message.

Information collected automatically

Like any website, our servers receive basic technical information when your browser requests a page: your IP address, browser type, the page you asked for and the time. Our hosting provider uses it to deliver pages and protect the site from abuse. We don't use it to build a profile of you.

Two outside services also receive technical information directly from your browser:

3. Cookies

idbpro.com does not set cookies. We don't use analytics, advertising pixels or any other tracking technology. The Turnstile spam check on the contact page may store a small amount of data in your browser to do its job. Our Cookie Policy has the details.

4. How we use your information

We use the information you send us to:

  • read and reply to your message, and follow up about your enquiry;
  • prepare a quote or proposal you've asked for;
  • keep a record of our conversation with you;
  • keep the site and our contact form secure and free of spam.

We won't add you to a mailing list or send you marketing you didn't ask for.

If you're in the European Economic Area or the UK, our legal bases are: taking steps you've asked for before entering into a contract (answering your enquiry and quoting), and our legitimate interest in running and protecting our business (record keeping and spam prevention).

5. Who we share it with

We don't sell or rent your personal information, and we don't share it for targeted advertising. We share it only with service providers that help us run the site and our business, and only so they can provide that service:

  • Amazon Web Services, which hosts the site, delivers form submissions to us by email and stores server logs;
  • Microsoft, which hosts our business email (Microsoft 365), where your message arrives;
  • Cloudflare, which runs the Turnstile spam check and our domain's DNS;
  • Google, which serves our web fonts.

We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a merger, acquisition or sale of our business, in which case this policy would continue to apply to it.

6. How long we keep it

We keep contact form messages as long as we need them to respond to you and to keep a reasonable record of business enquiries. If you become a client, we keep related correspondence for as long as our working relationship lasts and as long afterwards as the law requires. You can ask us to delete your information at any time (see section 7).

7. Your choices and rights

Wherever you live, you can ask us to:

  • tell you what personal information we hold about you and give you a copy;
  • correct information that's wrong or incomplete;
  • delete your information;
  • stop contacting you.

Email us using the details in section 13. We'll reply within 30 days, and we may need to confirm your identity first. We won't treat you differently for using these rights.

EEA and UK residents also have the right to object to or restrict our use of your information, to data portability, and to complain to your local data protection authority.

US residents. Some states, including California, give residents specific privacy rights. We don't sell or share personal information as those laws define it, and we don't use sensitive personal information. You can make any request above yourself or through an authorized agent.

8. Where your information is stored

IDB Pro is based in the United States, and our service providers store information in the US. If you contact us from another country, your information will be transferred to and handled in the US. Our providers protect these transfers with recognised safeguards, such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.

9. Security

Security is what we do for a living. The site is served only over encrypted HTTPS connections, runs no third-party tracking code, and limits access to your information to the people at IDB Pro who need it. No system is perfectly secure, but we work hard to protect what you share with us.

10. Children

Our site and services are meant for businesses and are not directed at children under 16. We don't knowingly collect information from children. If you think a child has sent us information, contact us and we'll delete it.

Our site links to other websites we don't control. Their own privacy policies apply when you visit them.

12. Changes to this policy

We'll update this page if our practices change, and change the effective date at the top. If we make a significant change, such as adding analytics, we'll say so clearly on the site before it takes effect.

13. Contact us

For questions or requests about your privacy, email rob@idbpro.com or use our contact form.

IDB Pro LLC